FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The onboarding process caught a…
We moved three thousand URLs and lost four per cent of traffic for 4 before it recovered above where it started. The client portal gives me the one number my board asks about without me having to build a slide. The onboarding process caught a competitor's pricing change before our commercial team did.
JC
jason-cooper
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
They have added features in…
The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. They refused an upsell twice because our volumes did not justify it. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. They have added features in response to our requests twice, and told us no, with a reason, three times.
AH
Alfie H
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Good communication during the project and…
Good communication during the project and almost none between projects. The onboarding process works well for our main market and the data for our smaller markets is noticeably thinner.
↳ Reply from Make
Thank you for noting the pilling. We have moved that line to a longer staple yarn.
Thanks again, Joe
SH
shawnreed31
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Renewed without hesitation
They refused an upsell twice because our volumes did not justify it. Our account manager has been the same person for two years and knows our business properly. Renewed without hesitation.
DR
dadof2_r
Canada
Review provided after order fulfillment
Support answers in under an…
we moved three thousand urls and lost four per cent of traffic for 12 before it recoered above where it started. support answers in under an hour during business hours, and the person that answers has access to our ACCOUNT history.
JM
Jessica M.
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The API is documented with…
Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. The API is documented with working examples and the rate limits are published rather than discovered.
CD
clever_duck
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
reporting delay is annoying
The API works but it is rate limited tightly and the documentation is thin on pagination. Results are solid and the reporting is harder to read than it needs to be.
↳ Reply from Make
You are right that the returns window was tight. It is now sixty days.
Kind regards, Aidan
BA
banjo.annelie
South AfricaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Billing is a single invoice…
Contract was two pages plain English, w/ a thirty-day notice period and no auto-renewal trap. The support desk handles our six markets in one view with language and currency correct in each. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not.
AT
aisha-taylor
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
They have added features in…
billing is a single invoice with the line items matching the contractwhich sounds trivial and is not. they have added features in response to our requests twice and told us no, with a reason, three times.
MR
Mark R.
PhilippinesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The billing PORTAL is a real inprovement on…
The billing portal is a real improvement on what we had, with a reporting delay of about forty-eight hours. The API works but it is rate limited tightly and the documentation is thin on pagination. Good partner overall , though the first two months were slower than we expected :)....
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