The analytics integration does not do the one thing the salesperson demonstrated in the pitch . The content calenxar has a critical bug we reported eght months ago that is still opeeeen.
↳ Reply from Make
Apologies. We changed supplier for that component and did not re-test it. We have reverted to the original part and are replacing every unit sold in that period, including yours. — Daniel, Product
The team
SI
silvernoodle1972
BrazilVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Chegou quebrado
a travessa de vidro veio numa caixa fina e metade estava em pedaços. Mandei foto, deppois de muita conversa enviaram outra. Ainda bem que resolveram, mas não precisava ter chegado assim
↳ Reply from Make
Sorry about the expiry date. That batch should have been pulled from sale eight weeks earlier. We have refunded you and our stock system now blocks anything within six months of expiry. — Priya, Customer Care
Sophie from the shop team
NA
nadiamercier80
FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Pannne rapide
Mon retour arpes un mois : pas terrible. Le grille-pain est tombe en panne au bout d'un mois. La poele s'est voilee des la premiere utilisation et tout accroche. L'emballage etait vraiment sommaire, tout se baladait dans le carton. On m'a propose un bon d'achat alors que je voulais un remboursement. Au final, j'ai du me debrouiller seul. Je ne recommanderai pas, et je ne commanderai plus. Un article maqnuait dans le colis. Le carton etait defonce a l'arrivee et personne n'a prevenu. Il a fallu dix jours pour recevoir la commande, pas grave pour moi. Je ne commanderai plus.
↳ Reply from Make
Apologies for the cancelled delivery. The slot was double-booked by our haulier and nobody told you. We have refunded the delivery charge and rebooked for Saturday with a named driver. — Hannah, Logistics
Greg from the shop team
BI
bianca0712
BrazilVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The training session has been down four times…
The training session has been down four times this quarter with no status page and no notification. Billing continued for four months after we cancelled in writing. The campaign strategy document was sold as having an API and the API is read-only with no documentation. The strategy document was clearly a template with our company name substituted in. We have given notice.
↳ Reply from Make
Sorry about the expiry date. That batch should have been pulled from sale eight weeks earlier. We have refunded you and our stock system now blocks anything within six months of expiry. — Priya, Customer Care
Callum
LH
luis h
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
terrible
Lost twoo days of entries. Won't trust it again.
↳ Reply from Make
You are right and I am sorry. Telling you to claim from the courier was wrong, both as service and as law. We have refunded in full and retrained the team on who carries that risk. — Priya, Customer Care
Beth, customer care
J2
josh_2000
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The onboarding consultant did not turn up to…
the onboarding consultant did not turn up to two scheduled calls, the migration support regularly shows diffrent numbers in two places in the same interface. ESCALATED to there leadership with no result.
↳ Reply from Make
I am sorry. The restocking fee was applied by an old rule in our returns software that should have been removed last year. It has been refunded along with your original postage. — Marcus, Customer Care
- Ravi
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