South AfricaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Recommended to two friends already
Quietly excellent. Support replied in under twenty minutes on a Saturday. the collar on the corduroy shirt holds its shhape after washing because there is a proper fused interlining in there. Recommended to two friends already.
NM
nuvafo_m
United States
Review provided after order fulfillment
The waterproof parka is comfortable but the…
The waterproof parka is comfortable but the armholes are cut high, and it restricts reaching up.No dispatch email, so the parcel turning up was an surprise. I am pleased with it, though I had to chase the dispatch email for two days before anything moved. The courier left it in the porch in the rain despite my note.
KE
kevin999
FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Pleased overall, but the garment smelled…
Pleased overall but the garment smelled strongly of the factory finish and needed two washes before I would wear it out. Price had dropped by a fifth four days after I ordered and they would not adjust it.
↳ Reply from Marc O'Polo
Thanks for telling us about the smell on arrival. That finish has been changed and the new stock does not have it.
- Mark
OB
obeuzcg74
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
slightly smaller than expected
Fit is spot on, although the inside seams are overlocked rather than finished and you can feel them against the skin. the parcel was left at a collection point without anyone asking me first. the wool overcoat is well cut and the fabric is lovely, but it arrived creased in a flat mailing bag rather than folded properly. Not perfect, but good.
MY
mymcg66
United Kingdom
Review provided after order fulfillment
A keeper
returns label was already in the box, prepaid, and the refund for the size I sent back landed in 9. Refund was processed the same day the return was scanned, before anyone had even opened the box. Colour matches the photographs properly, which is rare; the mustard is actually mustard and not a washed-out beige. The dispatch note listed everything with the prices, so checking the order took thirty seconds. I asked for the slerves to be checked before dispatch after a previous shop sent me two left cuffs, and they actually did it and said so in the note. A keeper.
↳ Reply from Marc O'Polo
Thanks for the kind words. We will pass them on to the person who packed your order.
Best wishes, Beth
CS
Charlotte S.
AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
happy with the purchase, though delivery took 3…
Happy with the purchase, thouh delievery took 3 and i had been quoted trhee. i had to create an account to return something, wich is irritating. i would give five stars if the inside label did not itch so much that I cut it out on day one .
↳ Reply from Marc O'Polo
You are right that the returns window was tight. It is now sixty days.
Mark from the shop team
AI
aishahrahman823
Malaysia
Review provided after order fulfillment
Worth every penny
The knit has not bobbled where my bag strap sits, which killed the last three jumpers I owned. They told me honestly that the item would not arrive before the weekend rather than letting me hope. Worth every penny.
MM
Maja M.
DenmarkVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
lovely finish, weak clasp
The fabric is lovely and heavy, and that is also the problem in summer. The refund took 3 to appear, wich is longer than the policy says.
Cookies
We use essential cookies to run the site. With your consent we'd also measure visits to improve it. Cookie policy