United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Fabric is excellent, the zip is not; it needs…
fabric is excellent, the zip is not; it needs two hands, and a bit of paitence. delivery was quick and the driver did not knock, just left a card. i would give five stars if the inside label did not itch so much that i cut it out on day one. they were apologetic abt the delay but never explained what caused it
MA
Marlene
South AfricaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Happy with the purchase, though delivery took 8…
happy with the purchase, though dleivery took 8 and I had been quoted three. It all worked out, but the stock level on the site said eleven and the item was actually back-ordered.
J6
jake_646
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
arrived late but intact
the merino cardigan is comfortable but the armholes are cut high and it restricts reachiiing up. They cancelled one line of the order with a one-line email and no apology.
KB
kerry_bailey
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Recommended to two friends already
zip runs smoothly from end to end with one hand and does not catch on the storm flap. Order confirmation, dispatch and delivery notices, and then nothing else; no marketing at all. The collar on the waterproof parka holds its shape after washing because there is a proper fused interlining in there. I have ordered eight times now and nothing has ever gone worng, which is the highest compliment I can pay. Recommended to two friends already.
YW
Yasmin W.
United Kingdom
Review provided after order fulfillment
Worth every penny
I have recommended them to four colleagues and two have since ordered the denim jacket on the strength of it. They emailed a one-hour delievery window the morning of, and hit it. Worth every penny.
FH
Filip H.
CzechiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
pleased in the end
The ribbed knit jumper is lovely and well made, but the sizing runs a full size small through the bust and nothing on the page warns you. Support were polite but it took three emails to get a straight answer.
ER
Emil_R
NorwayVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Highly recommended
Zip runs smoothly from end to end with one hand and does not catch on the storm flap. The invoice was attached to the confirmation email as a proper PDF, wich my accountant appreciated. Highly reccomended.
↳ Reply from Marc O'Polo
Thanks very much. We will let the workshop know.
Warmly, Tom
CI
cilo
AustriaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
comfortable after breaking in
The cut is good and the cloth is good, but one of the buttons was already loose whhen it arrived and I had to resew it. Fine overall, but I was asked to leave a review three times in 10. I like it, but the fabric creases the moment you sit down and no amount of steaming settles it. Good seervice once I got through, but the phone line was engaged for most of an afternoon. Fabric is excellent, the zip is not; it needs two haaaands and a bit of patience. Good company, clunky website that logged me out twice during checkout. Fine for the price.
↳ Reply from Marc O'Polo
Fair point on the sizing. We have added the measured chest and sleeve length to every product page since.
Regards,
Callum
SL
SleepyWalker
IndiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Refund was processed the same…
I ordered the merino cardigan on a Sundday night and it was hanging in my wardrobe by Tuesday lunchtime. Refund was processed the same day the return was scanned, before anyone had even opened the box.
LU
Lukas
GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Tolle Box
die Romanbox ist ein TOLLES Geschenk, der Einband wirkt robust. Veersand noch am Bestelltag!!!!
↳ Reply from Marc O'Polo
That loose button should not have left us. We have added a final check on fastenings and you should have a spare set in the post.
- Fran
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