darragh g
IrelandIt's fine
Pricing jmuped, when we passed an eveent threshold.
↳ Reply from Matomo
Fair comment on the cable length. We now include the longer cable as standard. - Josh
Overall rating
Matomo is rated 4.8 out of 5 from 59 reviews by buyers who ordered from matomo.org.
69% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Matomo
Provided by Matomo
Matomo offers web and product analytics.
- Website
- matomo.org
- Category
- Analytics software
- Replies
- 11 public replies
Reviews 59
IrelandPefetimvi
United KingdomThe link building programme exports clean CSV…
The link building programme exports clean CSV and the column names have not changed in two years of us scripting against it. The onboarding process handles our six markets in one view with language and currency correct in each. Single sign-on worked first time and the role permissions are granular enough to give an agency read-only access. Recommended to two peers already.
oscarshaw956
United Kingdomsold a demo that does not exist
The content calendar does not do the one thing the salesperson demonstrated in the pitch. The reports are built from data that does not reconcile with our own analytics, by about twenty per cent. We were sold an dedicated account manager and have had five in eight months. Happy to update this if it is fixed
↳ Reply from Matomo
I am sorry you had to chase this for seven weeks. Your emails were landing in a shared inbox that nobody owned after a staff change. The refund is paid and the inbox now has a named owner. — Marta, Customer Service Lead - Anna (support)
olivia-palmer
United KingdomNo learning curve for me
I'm a marketing manager, not an analyst. The interface made sense in twwenty minutes.
lauren2003
United StatesOur team actually likes using it
The API is documented with working examples and the rate limits are published rather than discovered. Reporting arrives on the second working day of the month, every month, without a reminder. We cancelled a second product mid-term and they prorated the refund without an argument. Our team actually likes using it.
↳ Reply from Matomo
Thank you for saying so. We will keep doing it this way. Ellie @ support
comet145
FinlandRenewed without hesitation
The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. The client portal exports clean CSV and the column names have not changed in two years of us scripting against it. Renewed without hesitation.
plumber0655
United StatesThe billing portal is genuinely self-serve; my…
The billing portal is genuinely self-serve; my marketing executive set up her own views without a ticket. Our account manager has been the same person for two years and knows our business properly. The strategy document was specific to us, named our actual competitors, and did not read like a template. We cancelled a second product mid-term and they prorated the refund without an argument. Single sign-on worked first time and the role permissions are granular enough to give an agency read-only access. Nothing to improve from our side. We have expanded the contract.
crab0219
United KingdomHelped us find churn signals
By comparing users who stuck around with those who left, we found that people who never invited a teammate churned fast. We changed onboarding to nudge that. Retention improved over the following quarters.
ahmetyilmaz70
TürkiyeData you can export anywhere
raw export to our warehouse NIGHTLY, no fuss. nothing is locked inside.
↳ Reply from Matomo
Thank you. We would rather talk someone out of the wrong product than process a return. Warmly, Greg
wxkjfm0344
SwedenSwitched from a heavier platform
We had a big enterprise suite that needeeed a specialist to change a chart. Thare one lets the whole team build their own views. less power at the extreme end, but we never needed that end.
↳ Reply from Matomo
Thank you for saying so. We will keep doing it this way. Warmly, Sophie