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Mixpanel reviews

4.2 · 62 verified reviews Analytics software mixpanel.com

Overall rating

Mixpanel is rated 4.2 out of 5 from 62 reviews by buyers who ordered from mixpanel.com.

61% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Mixpanel

Provided by Mixpanel

Mixpanel offers web and product analytics.

Website
mixpanel.com
Category
Analytics software
Replies
19 public replies

Reviews 62

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Sophie_K
Germany GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Cancelled

Billed after cancelling and it took weeks of emails to resolve.

↳ Reply from Mixpanel

I am sorry. The returns address we gave you was a warehouse we left in March and the label was still in circulation. Your parcel has been found, you are refunded, and the old labels are destroyed. — Marta, Customer Service Lead Sam and the team

Tasha P
United States United States
Review provided after order fulfillment

Awful

nothing about it worked as shown in the demo. The funnel builder refused to save the import broke our history and when I asked for help I received links to articles I had already read. Walked away after the trial and told the whole team to forget it!!!

↳ Reply from Mixpanel

Hi Tasha, This was a genuine failure on our side. Your order was never actually in stock and our site said eleven were available. The feed is fixed and you have been refunded with the postage. — Sam, Ecommerce - the team

lim0971
Malaysia MalaysiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

do not buy

lost a month of data and nobody could explain why.

↳ Reply from Mixpanel

I am sorry you had to chase this for seven weeks. Your emails were landing in a shared inbox that nobody owned after a staff change. The refund is paid and the inbox now has a named owner. — Marta, Customer Service Lead Regards, Maya

smeyer75
Switzerland Switzerland
Review provided after order fulfillment

Terrible support

Waited nine days for a reply.