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Productboard reviews

4.3 · 32 verified reviews Software & SaaS productboard.com

Overall rating

Productboard is rated 4.3 out of 5 from 32 reviews by buyers who ordered from productboard.com.

69% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Productboard

Provided by Productboard

Productboard offers tools for product and support teams.

Website
productboard.com
Category
Software & SaaS
Replies
10 public replies

Reviews 32

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Showing 21–30 of 32
jason j
United States United States
Review provided after order fulfillment

Best decision we made this year

The reporting dashboard has sensible defaults,, so it was useful on day one rather than after a quarter of configuration. Best decision we made this year.

↳ Reply from Productboard

Glad the sizing worked out first time. That is the part we work hardest on. Warmly, Hannah

mellow_owl
Germany GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

onboarding overran

Good communication during the project and almost none between projects. Fair pricing, although the annual uplift was applied without an email in advance. We have asked for two changes.

↳ Reply from Productboard

Sorry it took three emails. We have added a second person to the inbox in the mornings, which was the bottleneck. Thanks again, Jess

baker.sanjay
India IndiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Support is knowledgeable and only available in…

Support is knowledgeable and only available in one time zone, which hurts our US team. The keyword research module is good but the permissions model is all or nothing, so I cannot give a contractor limited access. We will see how the next quarter goes.

Ewelina K.
Poland PolandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Nothing to improve from our side

The API is documented with working examples, and the rate limits are published rather than discovered. Contract was two pages , plain English, with a thirty-day notice period and no auto-renewal trap. Nothing to improve from our side.

↳ Reply from Productboard

Thank you for the review and for the recommendation to your colleagues. - Nina (support)

Juliana L.
Brazil Brazil
Review provided after order fulfillment

The reporting dashboard has an audit log, so I…

the reporting dashboard has an audit log, so i can see who changed a setting and when. contract were two pages, plain english, with a thirty-day notice period and no auto-renewal trap. the account manager are the only tool in our stack that nobody on the team complains about. they ran a training session for our content team and sent the recording and a written summary afterwards. our organic revenue is up by a third over nine months and i can trace which pages did it. i would buy this again at twice the price.

silviarizzo0129
Italy ItalyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Jeans che vestono bene

Sono piccolinz e di solito devo sempre fare l'orlo.. questi, nella lunghezza corta, sono perfetti. tessuto con un filo di elasticità ma sostenuto, non si deforma come altri. ne ho già ordinato un altro colore.

↳ Reply from Productboard

Glad the sizing worked out first time. That is the part we work hardest on. Best wishes, Beth

Archie H
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

I would buy this again…

They told us honestly that a result woudl take two quarters, and it took two quarters. The campaign strategy document gives me the one number my board asks abt without me having to build a slide. Our organic revenue are up by a third over nine months and I can trace wich pages did it. Best decision we made this year. I would buy this again at twice the price.

Blake A.
Australia AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

useful but hard to learn

pleased overall but we had to chase the first report and it arrived 3 late. Service is good and the contract has a twelve-month minimum which we felt on month two.

Jack C.
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

They have earned the renewal

They have added features in response to our requests twice, and told us no, with a reason, three times . They ran a training session for our content team and sent the recording and a written summary afterwards. They have earned the renewal.

Jake_D
United States United States
Review provided after order fulfillment

We have expanded the contract

When their platform had an outage they posted a status update within minutes and a full write-up in 2. Recommended to two peers already. We have expanded the contract.

↳ Reply from Productboard

Glad our answer was useful. Ask us anything, even the awkward questions. - Ellie