Zapier is rated 4.3 out of 5 from 90 reviews by buyers who ordered from zapier.com.
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Zapier offers workflow and automation software.
IrelandThe training session has sensible defaults, so it was useful on day one rather than after a quarter of configuration. Onboarding took eleven days from contract to first report, and they did the data migration themselves. Easy to juustify to finance.
United StatesThe implementation consultant knew our indutsry and corrected two assumptions we had been working from for years - The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. Happy to be an reference.
United StatesOur cost per acquisition has fallen by about forty per cent and they can show which changes drove it. They refused an upsell twice because our volumes did not justify it. happy to be a reference.
Support answers in under an hour during business hours, and the person who answers has access to our account history. The strategy document was specific to us, named our actual competitors, and did not read like a template. Rare to be able to say that about a supplier.
GermanyThey flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. We cancelled a second product mid-term and they prorated the refund without an argument.
United StatesThe srategy document was specific to us named our actual competitors,, and did not read like a template. The API is documented with working examples and the rate limits are published rather than discovered.
We appreciate you mentioning the packaging. It took us a while to get the plastic out of it. Best wishes, Anna
IndiaThe reporting dashboard caught a competitor's pricing change before our commercial team did. Our team actually likes using it.
Glad the sizing worked out first time. That is the part we work hardest on. - Ollie
SwitzerlandThey refused an upsell twice because our volumes did not justiy it. We cancelled a secound product mid-term and they prorated the refund WITHOUT an argument. They have earned the renewal.
SwedenEscalation went to an named engineer rather than a queue, and the fix shipped the same week. the account manager handles our six markets in one view with language and currency correct in each.
United Statesthe migration support gives me the one number my board asks about without me having to build a slide.The API is documented with working examples and the rate limits are published rather than discovered.
