Zapier is rated 4.3 out of 5 from 90 reviews by buyers who ordered from zapier.com.
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Zapier offers workflow and automation software.
GermanyThe technical audit has never lost data, never suprised us with a price rise, and never needed a workaround. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. They have earned the renewal.
Thanks for the feedback on the fit guide. Comments like yours are how we built it. Warmly, Joe
IndiaEscalation went to a named engineer rather than a queue, and the fix shipped the same week. The migration support is the only tool in our stack that nobody on the team complains about. Best decision we made this year.
South AfricaThey ran a training session for our content team and sent the recording and a written summary afterwards. The strategy document was specific to us, named our actual competitors, and did not read like a template. Our account manager has been the same person for two years and knows our business properly. They told us in the first call that two of the services we had asked for would not help us, and said why.
Netherlandswhen their platform had an outage they posted a status update within minutes and a full write-up in 7. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. Onboarding took eleven days from contract to first report, and they did the data migration themselves. Genuinely a partner.
United KingdomThey told us honestly that a result would take two quarters, and it took two quarters. We moved three thousand URLs and lost four per cent of traffic for 10 before it recovered above where it started. Rare to be able to say that about a supplier.
United StatesThe monthly performance call gives me the one number my board asks about without me having to build a slide. We moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started. The onboarding process has sensible defaults, so it was useful on day one rather than after a quarter of configuration. We have expanded the contract.
CanadaThe onboarding process gives me the one number my board asks about without me having to build a slide. We cancelled a second product mid-term and they prorated the refund without an argument. When their platform had an outage they posted a status update within minutes and a full write-up in 8.
FranceSupport answers in under an hour during business hours, and the person who answers has access to our account history. They have added features in response to our requests twice, and told us no, with a reason, three times. Long may it continue.
Glad the sizing worked out first time. That is the part we work hardest on. Regards, Sam
IndiaThe API handles our six markets in one view with language and currency correct in each. The audit found eleven issues,ranked by impact with effort estimates, and our developers could act on it directly. The billing portal is the only tool in our stack that nobody on the team complains about. Our team actually likes using it.
GermanyThey ran a training session for our content team and sent the recording and a written summary afterwards. The implementation cosnultant knew our industry and corrected two assumptions we had been working from for years.
