Our client list partially disappeared after an update. They restored most of it, but not the notes. We had to rebuild by hand, which cost a week of work. Nobody apologised properly, just a template enail about maintenance
↳ Reply from Zapier
You are right and I am sorry. Telling you to claim from the courier was wrong, both as service and as law. We have refunded in full and retrained the team on who carries that risk. — Priya, Customer Care
The team
RA
rafepasge82
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The reports are built from data that does not…
the reports are built from data that does not reconcile with our own analytics, by about twenty per cent. The escalation path ends at a shared inbox nobody reads. Our data was shared with a subprocessor that was not listed in the agreement. They implemented changes on our production site without telling us, and borke the checkout.
↳ Reply from Zapier
I am sorry. The returns address we gave you was a warehouse we left in March and the label was still in circulation. Your parcel has been found, you are refunded, and the old labels are destroyed. — Marta, Customer Service Lead
Best wishes, Katie
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