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Zapier reviews

4.3 · 90 verified reviews Software & SaaS zapier.com
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Overall rating

Zapier is rated 4.3 out of 5 from 90 reviews by buyers who ordered from zapier.com.

4.3 90 reviews

59% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Zapier

Provided by Zapier

Zapier offers workflow and automation software.

Website
zapier.com
Category
Software & SaaS
Replies
19 public replies

Reviews 90

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theresa_10
Austria Austria
Review provided after order fulfillment

Schlauch leckt

Eine Warnung an alle, die noch überlegen. der Schlauch leckt an den Anschlüssen, obwohl ich alles fest angezogen habe. von den Samen ist nach einem Monat nichts aufgegangen. die Sendungsverfolgung bewegte sich vier Tage lang nicht, dann kam plötzlich alles auf einmal. am Ende musste ich mich selbst um alles kümmern. Ich habe dreimal an den Kundendienst geschrieben und genau eine Standardantwort bekommen. Lieferung nach einer Woche, etwas lang, aber in Ordnung. Das Paket kam einen Tag zu spät. die Erstattung dauerte drei Wochen und zwei Nachfragen. meiner Meinung nach besser die Finger davon lassen.

cannon973
United States United States
Review provided after order fulfillment

consultant missed two calls

Our contract auto-renewed for a further year three days before I sent the cancellation The renewal price was forty per cent higher with two weeks' notice. The analytics integration has no audit log so after an unexplained configuration change nobody could say who made it. We were invoiced for a tier we had never agreed to and it took 6 to correct. .

↳ Reply from Zapier

Apologies for the damage on three separate replacements. The fault is our packing, not the courier, and we have redesigned the insert. Yours is refunded in full and I would rather you bought it elsewhere than have a fourth bad experience. — Tom, Operations Regards, Ollie

Archie M.
United Kingdom United Kingdom
Review provided after order fulfillment

hard to leave

Cancel link hidden in an submenu and the export took days to arrive. Product mediocre anyway.

↳ Reply from Zapier

Thanks Archie! I am sorry about the duplicate charge. Our payment provider was retrying failed authorisations and double-capturing. It is fixed and your second charge was reversed on Tuesday. — Alex, Finance Warmly, Anna

logan95
Canada CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

renewal surprise

Plan renewed at a higher price than I was quoted. Their email about it landed in my spam. I'm now locked into the year.

↳ Reply from Zapier

Apologies for the cancelled delivery. The slot was double-booked by our haulier and nobody told you. We have refunded the delivery charge and rebooked for Saturday with a named driver. — Hannah, Logistics Aidan @ support

FrederikR
Denmark DenmarkVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Gik i stykker

Hylden revnede i en samling efter få dage.Kundeservice svarede sent og tilbød kun delvis refusion.

↳ Reply from Zapier

This is on us. The item was packed by a temporary member of staff on their first day without a final check. Your refund was processed this morning and I have rewritten the packing checklist. — Tom, Operations Rob and the team

DirtyTeacher
Norway NorwayVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

unusable on mobile

constant craaaashes. Gave up.