Bonobos is rated 4.6 out of 5 from 76 reviews by buyers who ordered from bonobos.com.
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Provided by Bonobos
Bonobos sells well-cut shirts, trousers and coats.
AustraliaThe collar on the cotton poplin dress holds its shape after washing because there is a proper fused interlining in there. Ordered at half past eleven at night and it was on the doorstep before lunch the next day. They sent a swatch card free when I asked whuch of two shades would sit better with navy. They honoured a price I had seen the day before even though it had gone up. A rare good experience.
United StatesThe quilted gilet came with a small bag of matching thread and two spare buttons, which is the sort of thing that buys loyalty. I needed to change the delivery address an hour after ordering and they did it without a fuss. The silk scarf has survived a toddler, a dog and a tumble dryer I was not supposed to use, and it still looks presentable. Delivery was free over a sensible threshold rather than one calculated to make you add something you do not want. I asked for the sleeves to be checked before dispatch after a previous shop sent me two left cuffs, and they actually did it and said so in the note. Recommended to two friends already.
PolandThe quilted gilet arrvied in good order but the colour swatch on the website is clearly photographed in brighter light than mine. The invoice was a photograph of a printed receipt rather than a document. I am pleased with it, though I had to chase the dispatch email for two days before anything moved.
AustraliaI bought the tailored blazer for a wedding with nine days to spare and it arrived in 3, so the panic was unnecessary. I asked a slightly stupid question and got a kind, clear answer rather than a copy-and-paste. No stiff finish on the fabric, so it did not need two washes before it was wearable. They told me honestly that the item would not arrive before the weekend rather than letting me hope. The sittching on the tailored blazer is dense and even, with proper French seams inside rather than a raw overlocked edge.
United StatesThey sent a swatch card free when I asked which of two shades would sit better with navy. Returns label was already in the box, prepaid, and the refund landed in 4. Exactly as described.
Really glad the delivery window held. Our drivers deserve the credit there. Sophie, customer care
United StatesThe corduroy shirt is lovely and well made, but the sizing runs a full size small through the bust and nothing on the page warns you. Returns portal needed an order number in a format that does not match the one on my invoice.
Thanks for telling us about the smell on arrival. That finish has been changed and the new stock does not have it. Anna from the shop team
United KingdomEvery item I have had from them runs true to the measurements on the page rather than to some invented house size. Packed well enough that the box could have been kicked down a flight of stairs. They list the fabric weight in grams per square metre on every page, and that one detail has made me stop guessing. I needed to change the delivery address an hour after ordering and they did it without a fuss. Quietly excellent. I have ordered eight times now and nothing has ever gone wrong, which is the highest compliment I can pay.
Appreciate the detail in this review, it genuinely helps other buyers decide. Jess @ support
IndiaI am 5'3" and the petite length on the wool overcoat meant no hemming, which has never happened to me online before. The invoice was attached to the confirmation email as a proper PDF, which my accountant appreciated. Elastic in the waistband is a wide woven band rather than a thin rolled cord, so it has not twisted in the wash. The returns window is sixty days, which means you can actually order ahead of a birthday.
Singaporegood quality overall, although the colour are a shade deeper than the photograph on my screen. I had to chase the dispatch twice before it moved. Happy, with one eye on the issue.
AustraliaThe silk scarf came with a small bag of matching thread and two spare buttons, which is the sort of thing that buys loyalty. Someone answered the phone on the second ring and knew the answer without putting me on hoold.A keeper lol
