igourmet is rated 4.4 out of 5 from 62 reviews by buyers who ordered from igourmet.com.
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Provided by igourmet
igourmet sells artisan cheese, preserves and treats.
United StatesAlkost out of date when it arrvied, A week of life left on the cheese, & I wanted it for a party in ten days. Shop could have mentioned it.
Hey Michael, This is on us. The item was packed by a temporary member of staff on their first day without a final check. Your refund was processed this morning and I have rewritten the packing checklist. — Tom, Operations Regards, Aidan
United Kingdomi like salty food and this was inedible. The soup base is basically brine. Returned nothing because its food,just binned it.
Apologies for the damage on three separate replacements. The fault is our packing, not the courier, and we have redesigned the insert. Yours is refunded in full and I would rather you bought it elsewhere than have a fourth bad experience. — Tom, Operations Fran from the shop team
United KingdomThe lose-leaf tea has a foreign object in it, a piece of plwstic film,which I have photographed aand reported. Lesson learned. .
Apologies. We changed supplier for that component and did not re-test it. We have reverted to the original part and are replacing every unit sold in that period, including yours. — Daniel, Product Regards, Rosie
