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Pets at Home reviews

4.1 · 78 verified reviews Pet supplies petsathome.com

Overall rating

Pets at Home is rated 4.1 out of 5 from 78 reviews by buyers who ordered from petsathome.com.

59% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Pets at Home

Provided by Pets at Home

Pets at Home sells pet food, toys and grooming.

Website
petsathome.com
Category
Pet supplies
Replies
24 public replies

Reviews 78

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Showing 31–40 of 78
Kelvin H.
Singapore SingaporeVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Sturdy crate, hesvy to carry

sturdy crate, heavy to carry

↳ Reply from Pets at Home

Hey Kelvin, You are right that the stock number was wrong. The feed from our warehouse now updates every fifteen minutes rather than overnight. Marcus and the team

runner.todd
United States United States
Review provided after order fulfillment

No smell, no leaks

No smell, no leaks.

silent_comet
United Kingdom United Kingdom
Review provided after order fulfillment

Good

Harness is nice. Straps need adjusting a few times to fit well.

sshah
India IndiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Works

Anti-slip mat under the bowls. Stays in place, edges curl a bit.

falcon1977
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

fine, but small

Bag of treats was a third of what I imagined. Taste is good, my dog is happy, so I'll let it go.

↳ Reply from Pets at Home

Thank you for noting the pilling. We have moved that line to a longer staple yarn. - the team

RapidTrader
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

pretty solid

Cat tunnel is crinkly fun. Seams a bit weak, I stitched one!

↳ Reply from Pets at Home

Thank you for the feedback on the app. The account requirement has been removed in the latest version. Josh and the team

fuzzydrift41
Canada CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Dog was sick

He vomited aftee the new treats. Could be a coincidence, but I won't try again.

↳ Reply from Pets at Home

I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead

Lido
Norway Norway
Review provided after order fulfillment

Went back and forth

I bought a pet camera. Picture is okay and sound is clear, but notifications arrive late. Setup took a while, though the support person was friendly and patient on the phone. It does what I need for now.

↳ Reply from Pets at Home

Thank you Lido. That loose button should not have left us. We have added a final check on fastenings and you should have a spare set in the post. Maya, customer care

Sabine
Germany Germany
Review provided after order fulfillment

Bequemer Stuhl

Nach zwei Wochen im Gebrauch hier meine ehrliche Meinung. der Stuhl ist bequem ich konnte acht Stunedn ohne Rückenschmerzen arbeiten. In zwei Werktagen da die Sendungsverfolgung war genau. ein handgeschriebener Zettel im Paket, das freut mich. preis-Leistung stimmt.

jollyplumber1991
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

growing on me

Litter tray is roomy. Lid latch is stiff.