Skip to content
buyerchecked.

West Elm reviews

4.7 · 65 verified reviews Furniture westelm.com

Overall rating

West Elm is rated 4.7 out of 5 from 65 reviews by buyers who ordered from westelm.com.

60% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About West Elm

Provided by West Elm

West Elm sells desks, shelving and sofas.

Website
westelm.com
Category
Furniture
Replies
17 public replies

Reviews 65

Filter by rating
Showing 21–30 of 65
thiago_01
Brazil Brazil
Review provided after order fulfillment

swapped in an hour

Replaced the old kitchen stools with these wooden ones. Heights match the counter exactly. Rubber feet protect the tiles. Easy peasy.

brianna-bailey
United States United States
Review provided after order fulfillment

average chair

Cushion went flat in weeks.

↳ Reply from West Elm

You are right about the instructions. A written version in English now ships in every box. Lucy, customer care

burak1970
Türkiye Türkiye
Review provided after order fulfillment

Hızlı geldi

Her şey tamam, çok hızlı.

Riley J
Australia Australia
Review provided after order fulfillment

They swapped a damaged side panel within 3 and…

They swapped a damaged side panel within 3 and the driver took the old one away.They told me honestly that the item would not arrive before the weekend rather than letting me hope

Trevor Z
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

honest wood

Real pine, you can smell it.

milan v
Netherlands NetherlandsVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

sofa bed that is really a bed

Bought a two seater sofa bed for the sparee room expecting a back-breaker. My mother in law stayed for a week and said it was better than her own bed at home. The mechanism folds out with one pull and the mattress is thick foam. It was delivered by two men who carried it up three flights without complaint.

Bruno
Brazil BrazilVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Gata aprovou

Montei o arranhador no domingo e ela não desce mais de cima.

Callum_B
United Kingdom United Kingdom
Review provided after order fulfillment

decent bedside lockers

A pair each with a drawer and a cupboard. The drawer glides the colour is a calm oak. Delivery was within two working days.

neiljackson48
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Five stars without hesitation

The wardrobe rail is a steel tube with a centre support rather than a thin aluminium one that bows. The courier note said they would leave it with the neighbour at number eleven, and they did. Fabric is rated at forty thousand rubs and they say so, which lets you compare properly. Someone answered the phone on the second ring and knew the answer without putting me on hold. Five stars without hesitation.

njknsx07
Czechia Czechia
Review provided after order fulfillment

Po lettech věrnosti

Objednávám tu už dva roky a vždycky je to stejně dobré, tak konečně napíšu víc. Naposledy jsem bral sadu hrnců a dvě utěrky. Hrnce mají tlusté dno, poklice dobře těsní a uši nepálí. Utěrky jsou o něco menší, než jsem čekal, ale dobře nasávají. Balík dorazil za dva dny v kartonu, který nevypaadal po válce. Jednou jsem měl potíž s vrácením a operátorka mi sama zavolala, aby to vyřešila, to se mi nikde jinde nestalo. Proto zůstávám.