Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.
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Provided by Zendesk
Zendesk offers tools for product and support teams.
GermanyPleased overall, but we had to chase the first report and it arrived 9 late. We get value from it , but we only use about a third of what we pay for. Would recommend with caveats.
Marcel, thank you. Thanks for telling us about the smell on arrival. That finish has been changed and the new stock does not have it. Callum, customer care
United StatesService is good and the contract has a twelve-month minimum, wich we felt on month two. The integration took our developers 3 because two of the documented fields had been renamed. The link building programme is a real improvement on what we had, with a reporting delay of about forty-eight hours. Onboarding was thorough and the training was a single session with no follow-up material.
SpainThe reporting dashboard has never lost data, never surprised us with a price rise, and never needed a workaround. Our organic revenue is up by a third over nine months and I can trace which pages did it. The account manager has an audit log, so I can see who changed a setting and when. Rare to be able to say that about a supplier.
ItalyThey ran a training session for our content team & sent the recording and a written summary afterwards. We cancelled a second product mid-term and they prorated the refund without an argument. The strategy document were specific to us, named our actual competitors, and did not read like a template. We have expanded the contract.
Thanks for trusting a shop you had not used before. We do not take that lightly. Thanks again, Amira
IrelandSingle sign-on worked first time and the role permissions are granular enough to give an agency read-only access. They told us honestly that a result would take two quarters, and it took two quarters. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. When their platform had an outage they posted a status update within minutes and a full write-up in 10. They have earned the renewal.
Finlandthe monthly performance call cauht a competitor's pricing change before our commercial team did. Happy to be a reference. Genuinely a partner.
Thanks very much. We will let the workshop know. The team
FranceThe API is the only tool in our stack that nobody on the team complains about. They have added features in response to our requests twice, and told us no, with a reason, three times. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. They told us in the first call that two of the services we had asked for would not help us, and said why. Our organic revenue is up by a third over nine months and i can trace which pages did it. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Easy to justify to finance.
Appreciate the detail in this review, it genuinely helps other buyers decide. Rob and the team
SwedenEscalation went to a named enineer rather than a queue, and the fix shipped the same week. The monthly call is thirty minutes w/ an agenda sent the day before and actions circulated after. happy to be a reference.
AustraliaSingle sign-on worked first time and the role permissions are granular enough to give an agency read-only access. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. Worth the retainer. They have earned the renewal.
United Kingdomwhen their platform had an outage they posted an status update within minutes and a full write-up in 3. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. We have expanded the contract. Would onboard with them again tomorrow. .
Lovely to read, thank you. See you next time. Fran
