CheekyBee
United StatesNothing to improve from our side
The ACCOUNT manager exports clean CSV and the column names have not changed in two years of us scripting against it. Best decision we made this year. Nothing to improve from our side.
Overall rating
Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.
67% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Zendesk
Provided by Zendesk
Zendesk offers tools for product and support teams.
- Website
- zendesk.com
- Category
- Software & SaaS
- Replies
- 14 public replies
Reviews 58
United Stateskristianhaugen0687
NorwayNothing to improve from our side
They refused an upsell twice because our volumes did not justify it. The monthly performance call gives me the one number my board asks about without me having to build a slide. Nothing to improve from our side.
Priscilla S.
SingaporeThey have earned the renewal
Our organic revenue is up by a third over nine months and I can trace which pages did it. They refused an upsell twice because our volumes did not justify it. The content calendar exports clean CSV and the column names have not changed in two years of us scripting against it. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. They have earned the renewal.
sam_983
United KingdomThe billing portal caught a competitor's…
The billing portal caught a competitor's pricing change before our commercial team did. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Single sign-on worked first time and the role permissions are granular enough to give an agency read-only access. Our team actually likes using it. Renewed without hesitation...
ananya.kumar
IndiaThe renewal price were forty per cent higher…
The renewal price was forty per cent higher with two weeks' notice. Reports stopped ariving entirely and nobody noticed until I asked. Still unresolved.
↳ Reply from Zendesk
I am sorry. The engraving was spelled wrong because we work from a typed field and nobody proofed it. We are remaking it at no cost and a second person now checks every personalisation. — Nadia, Workshop Lucy
moose.louis
FranceWe moved three thousand URLs…
They told us in the first call that two of the services we had asked for would not help us, and said why. We moved three thousand URLs and lost four per cent of traffic for 6 before it recovered above where it started.
Jasmin V
Switzerlandwe use a third of what we pay for
Onboarding was thorough and the training was a single session with no follow-up material. Pleased overall, but we had to chase the first report and it arrived 9 late. A fix or two away from excellent.
↳ Reply from Zendesk
Hi Jasmin - You are right about the instructions. A written version in English now ships in every box. Warmly, Hannah
IreneM
SpainGenial
Recomendable al cien por cien.
LISIVIN3
South AfricaHappy to be a refeerence
The analytics integration has nevet lost data, never surprised us with a price rise, and never needed a workaround. The client portal lets me schedule a report to a distribution list, which has removed a standing job from my week. Happy to be a reference.
zcox
United KingdomThe client portal replaced three spreadsheets…!
the client poratl replaced three spreadsheets and a weekly meeting. Best decision we made this year.