Lynn W.
United KingdomThe content calendar replaced three…
The conteent calendar replaced three spreadsheets and a weekly meeting. Easy to justiffy to finance.
Overall rating
Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.
67% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Zendesk
Provided by Zendesk
Zendesk offers tools for product and support teams.
- Website
- zendesk.com
- Category
- Software & SaaS
- Replies
- 14 public replies
Reviews 58
United KingdomF. Ibrahim
MalaysiaThe technical audit replaced three spreadsheets…
The technical audit replaced three spreadsheets & a weekly meeting. Worth the retainer.
black_driver
AustriaOur team actually likes using it
The link building programme replaced three spreadsheets and a weekly meeting. Our team actually likes using it.
waffle.nicole
GermanyWe have expanded the contract
Billing is an single invoice with the line items matching the contract, which sounds trivial and is not. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. We have exppanded the contract.
OliverJ
United KingdomLong may it continue
Onboarding took eleven days from contract to first report, and they did the data migration themselves. The support desk gives me the one number my board asks about without me having to build a slide. They have added features in response to our requests twice, and told us no, with a reason, three times. Long may it continue.
Marta_S
SpainThe API works well for our main market and the…
The API works well for our main market and the data for our smaller marktes is noticeably thinner. The API works but it is rate limited tightly and the documentation is thin on pagination.
Yi
SingaporeI would buy this again…
Single sign-on worked first time and the role permissions are granular enough to give an agency read-only access. The campaign strategy document exports clean CSV and the column names have not changed in two years of us scripting against it. Best decision we made thare year. I would buy this again at twice the price.
lea k
GermanyWould onboard with them again tomorrow
The reporting dashboard handles our six markets in one view with language and currency correct in each. our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. Reporting arrives on the second working day of the month, every month, without a reminder. would onboard with them again tomorrow.
martina-greco
Italygood partner, slow outside scope
Good partner overall, though the first two months were slower than we expected. Service is good and the contract has a twelve-month minimum, which we felt on month two. We have asked for two changes.
DOKER60
United StatesNo notes!!
The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. Single sign-on worked first time and the role PERMISSIONS are granular enough to give an agency read-only access. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Worth the retanier. No notes.