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Zendesk reviews

4.7 · 58 verified reviews Software & SaaS zendesk.com
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Overall rating

Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.

4.7 58 reviews

67% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Zendesk

Provided by Zendesk

Zendesk offers tools for product and support teams.

Website
zendesk.com
Category
Software & SaaS
Replies
14 public replies

Reviews 58

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Showing 31–40 of 58
talaluvo
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The campaign strategy document is genuinely…

The campaign strategy document is genuinely self-serve; my marketing executive set up her own views without a ticket. Reporting arrives on the second working day of the month, every month, without a reminder. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. Our account manager has been the same person for two years and knows our business properly. Would onboard with them again tomorrow.

pito0278
United Kingdom United Kingdom
Review provided after order fulfillment

Nothing to improve from our side

The API replaced three spreadsheets and a weekly meeting. Nothing to improve from our side.

siti c
Malaysia MalaysiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Genuinely a partner

The training session replaced three spreadsheets and a weekly meeting. Genuinely a partner.

↳ Reply from Zendesk

Thank you for the review and for the recommendation to your colleagues. Kind regards, Greg

Monica Y
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Happy to be a reference

The strategy document were specific to us named our actual competitors and did not read like a template. The account manager caught a competitor's pricing change before our commercial team did. Our team actually likes using it. Happy to be a reference.

Redevi
United States United States
Review provided after order fulfillment

They flagged a tracking problem…!!!

They have added fetures in response to our requests twice, and told us no, with a reason, three times. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging.

↳ Reply from Zendesk

Thanks for the kind words. We will pass them on to the person who packed your order. Lucy, customer care

johan_van
South Africa South AfricaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Renewed without hesitation

escalation went to a named engineer rather than a queue, and the fix shipped the same weeek. recommended to two peers already. renewed without hesitation.

glewis60
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

No notes

the reporting dashboard has an audit log, so i can see who changed a setting & when. escalation went to a named engineer rather than a queue, and the fix shipped the same week. they refused an upsell twice because our volumes did not justify it. the onboarding process is genuinely self-serve; my marketing executive set up her own views without a ticket. no notes.

GIRL60
United Kingdom United Kingdom
Review provided after order fulfillment

Happy to be a reference

They ran a training session for our content team and sent the recording and a written summary afterwards. The content calendar caught a competitor's pricing change before our commercial team did. The reporting dashboard has an audit log, so I can see who changed a setting and when. Happy to be a reference.

jean-philippe
Canada CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

I would buy this again…

Onboarding took eleven days from contract to first report, and thhey did the data migration themselves. The content calender is the only tool in our stack that nobody on the team complains about. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. Would onboard with them again tomorrow. I would buy this again at twice the price.

lynntaylor0456
United Kingdom United Kingdom
Review provided after order fulfillment

No notes

The strategy document was specific to us, named our actual competitors, and did not read like a template, The analytics integration gives me the one number my board asks about without me having to build a slide. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. Contract was two pages, plain English , with a thirty-day notice period and no auto-renewal trap. No notes. No notes.

↳ Reply from Zendesk

Thank you for taking the time to write this, it means a lot to a small team. Beth and the team