United Arab EmiratesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
really bad
Collapsed on the third night.
↳ Reply from Maisons du Monde
Apologies for the damage on three separate replacements. The fault is our packing, not the courier, and we have redesigned the insert. Yours is refunded in full and I would rather you bought it elsewhere than have a fourth bad experience. — Tom, Operations
Warmly, Callum
DA
dazzawalker127
AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
click and collect was ready…
i asked whether the bedside table woudl come up a narrow Victorian staircase and they sent the packed dimensions for each box. Support replied in under twenty minutes on a Saturday. They gave me the actual lead time, eleven weeks, up front, and delivered in ten. i asked a slightly stupid question and got a kind, clear answer rather than a copy-and-paste. Hinges are proper concealed ones that adjust in three planes, so the doors line up perfectly. Click and collect was ready in two hours and the counter staff found it immediately.
SJ
S. Jankowski
PolandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
pobrano dwa RAZY
Pobrano płatność dwukrotnie, a druuuuuga transakcja do dziś nie została zwrócona.
↳ Reply from Maisons du Monde
Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager
Best wishes, Marcus
FV
fox.vanessa
SingaporeVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The finish on the office chair is an oil rather…
the finish on the office chair is an oil rather than a lacquer, so the mug ring my son left sanded out in five minutes. The item arrived a day earlier than the estimate, which is the right direction for an estimate to be wrong in. The bookcase has a solid back panel with fixings into the UPRIGBTS, so it holds real books rather than ornaments haha
BC
Beth C.
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Assembly instructions warned me to leave 6 for…
assembly instructions warned me to leave 6 for the foam to recover its shape, and it did. A missing item from a large order was shipped the same afternoon I reported it. The sideboard is heavy enough that it does not shift when you lean on it, which cheap versions always do. I returned one of two sizes and the refund appeared without me having to chase it once. Bought one for my sister too.
AB
andrea.brunner
SwitzerlandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Ordine completo
Tutti gli articoli in un unico pacco, nessuno mancante. Ben etichettati e puliti
↳ Reply from Maisons du Monde
Thanks very much. We will let the workshop know.
Joe
IG
Ines G.
Belgium
Review provided after order fulfillment
No plastic anywhere in the…
Hinges are proper concealed ones that adjust in three panes so the doors line up perfectly. No plastic anywhere in the parcel, wich i had asked about before ordering.
BE
bemun87
United States
Review provided after order fulfillment
They swaapped a damaged side panel within 14 and…
they swapped a damaged side panel within 14 & the driver took the old one away. The packing were recycled card with paper tape, so the whole lot went straight in the recycling. A keeper.
OW
OWL49
Sweden
Review provided after order fulfillment
Assembly instructions warned me to leave 14 for…
Assembly instructions warned me to leave 14 for the foam to recover its shape and it did. The invoice was attached to the confirmation email as a proper PDF, which my accountant appreciated. The oak dining table took forty minutes to assemble alone and every hole lined up on the first try. They sent a replacement before I had posted the faulty one back, on trust. Support sent extra felt pads and a touch-up pen without being asked. A rare good experience.
JH
jhoffmann
GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
I am happy with it, but the fabirc has pilled…
i am happy with it, but the fabric haaaas pilled slightly where the cat sits.
↳ Reply from Maisons du Monde
Sorry about the oversized box. We have added two smaller box sizes since you ordered.
Ollie from the shop team
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