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Roots reviews

4.6 · 55 verified reviews Footwear roots.com

Overall rating

Roots is rated 4.6 out of 5 from 55 reviews by buyers who ordered from roots.com.

65% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Roots

Provided by Roots

Roots sells walking and everyday shoes.

Website
roots.com
Category
Footwear
Replies
11 public replies

Reviews 55

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Showing 11–20 of 55
Nikhil_M
India India
Review provided after order fulfillment

This is how it should be done

The welt is clean the heel stack is leather, and the whole thing smells like a shoe should. Packed well enough that the box could have been kicked down a flight of stqirs. This is how it should be done lol

mateusz-nowak
Poland PolandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

I am happy with them, but the eyelets have…

i am happy with them, but the eyelets have already dulled from brass to grey . Delivery took 5 rather than the two to three days quoted at checkout

Crystal Campbell
United States United States
Review provided after order fulfillment

The trainers are good and the laces are far too…

The trainers are good, and the laces are far to short to tiie comfortably. Tracking said out for delivery for two days running before ajything appeared .

lea_96
Canada Canada
Review provided after order fulfillment

Delivery was 6 and they included a prepaid…

Delivery was 6 and they included a prepaid return label in case the size was wrong, which it was not. They honoured a price I had seen the day before even though it had gone up

jaco2002
South Africa South AfricaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

awful

Smell were unbearabe, like sovent, even after airing for days. Headaches. Returned.

↳ Reply from Roots

Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager Regards, Fran

alejandromartin1993
Spain SpainVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The canvas trainers have not creased at the toe…

the canvas trainers have not creased at the toe or lost their shape despite being worn four days a week. They honoured a price I had seen the day before even tuough it had gone up. Recommended to two friends already.

drift.monika
Poland PolandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

uczciwa porada

Odradzili mi droższy moedl, bo do moich potrzeb nic nie wnosił. to rzadkość tbh

rustyhiker0282
Germany Germany
Review provided after order fulfillment

Everything arrived in one box…

The sizing is honest: I am a forty-two in most things and a forty-two here.Everything arrived in one box rather than four separate deliveries over a week.

randy_0295
United States United States
Review provided after order fulfillment

Support replied in under twenty…

The sizing is honest: I am a forty-two in most things and a forty-two here. Ordered at half past eleven at night and it was on the doorstep before lunch the next day. The canvas trainers arrived in a proper box w/ shoe trees and a dust bag, which at this price I did not expect. Support replied in udner twenty minutes on a Saturday :(

Rajesh J
India IndiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The work bkots are light enough for a long day…

The work boots are light enough for a long day and substantial enough for rough ground. Email support answered in full on the first reply instead of asking three questions first. No notes