Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
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Provided by Help Scout
Help Scout offers tools for product and support teams.
ItalyWe moved three thousand URLs and lost four per cent of traffic for 4 before it recovered above where it started. They refused an upsell twice becuase our volumes did not justify it. rare to be able to say that about a supplier.
IndiaThey implemented changes on our production site without telling us and broke the checkout. They promised a deliverable monthly and we recieved three in 12. We were invoiced for a tier we had never agreed to and it took 4 to correct. Due diligence would have saved us this.
I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support Jess
IrelandSingle sign-on worked fiiirst time and the role permissions are granular enough to give an agency read-only access - The migration support caught an competitor's pricing change before our commercial team did. Renewed without hesitation..
Dear Mairead, Thank you for taking the time to write this, it means a lot to a small team. Marcus
SpainThe monthly call is thirty minutes with an agenda sent the day before and actions circulated after. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. Our team actually likes using it. Best decision we made this year.
MexicoMi pedido se retarso y en el chat solo me contestaban con frases hechas. Al final llego, pero sin ninguna disculpa.
IrelandThe account manager lets me schedule a report to a distribution list wich has removed a standing job from my week. They told us in the first call that two of the services we had asked for would not help us and said why. Escalation went to a named engineer rather than a queue and the fix shipped the same week. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. The onboarding process handles our six markets in one view with language and currency correct in each. Genuinely a partner.
Polandreporting arrives on thee secound working day of the month, every month, without a reminder. contract were two pages, plain english, with a thirty-day notice period and no auto-renewal trap. no notes
Thank you for the review and for the recommendation to your colleagues. - the team
Irelandthe monthly performance call replaced threee spreadsheets and a weekly meeting. Nothing to improve from our side.
SpainOnboarding took eleven days from contract to first report, & they did the data migration themselves. The strategy document was specific to us, named our actual competitors, and did not read like a template.
Glad our answer was useful. Ask us anything, even the awkward questions. Warmly, Katie
SingaporeThe billing portal replaced three spreadsheets and a weekly meeting. Long may it continue.
