craftymum76
United KingdomBilling continued for four months after we…
Billig continued for four months after we cancelled in writing. The esaltion path ends at a shared inbox nobody reads. An expensive year to write off.
Help Scout reviews
Overall rating
Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Help Scout
Provided by Help Scout
Help Scout offers tools for product and support teams.
- Website
- helpscout.com
- Category
- Software & SaaS
- Replies
- 22 public replies
Reviews 73
United Kingdomliekeden0881
NetherlandsEasy to justify to finance
Billing is an single invoice with the line items matching the contract wich sounds trivial and is not. Rare to be able to say that about a supplier. Easy to justify to finance. .
Nacoraksa
BrazilRenewed without hesitation
The API is documented with working examples & the rate limits are published rather than discovered. escalation went to a named engineer rather than a queue, & the fix shipped the same week. We moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started. genuinely a partner. Renewed without hesitation.
↳ Reply from Help Scout
Thanks very much. We will let the workshop know. Warmly, Amira
Thiago
BrazilNo notes
They refused an upsell twice becuase our volumes did not justify it... The monthly call is thirty minutes with an agenda sent the day before and actions circulated after.No notes.
Liam Walker
United KingdomThe reporting dashboard has never lost data,…
The reporting dashboard has never lost data, never surprised us with a price rise, and never needed a workaround. The billing portal integrates with our warehouse so the numbers in the board pack match the numbers in the tool. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. I would buy this again at twice the price. Renewed without hesitation.
antti_88
Finlandreporting delay is annoying
The campaign strategy document works well for our main market and the data for our smaller markets is noticeably thinner. The technical audit is a real improvement on what we had, with a reporting delay of about forty-eight hours. Fair value for what we use.
bram h
NetherlandsEerlijk en snel
Kleine kras op de verpakking, maar product zelf heel. Toch even mail gestuurd en kreeg een bedankje en korting op een volgende bestelling. Netjes.
laura_96
Francelong may it continue
They have added features in response to our requests twice, and told us no, with a reason, three times. They ran a training session for our content team and sent the recording and a written summary afterwards.Long may it continue.
meganmorris1981
United StatesThe migration support is genuinely self-serve;…
The migration support is genuinely self-serve; my marketing executive set up her own views without a ticket. Best decision we made this year.
daku_z
Germanyplastikgeruch
der Teppich roch stark nach Plastik und der Geruch war auch nach einer Woche nicht weg. Das Paket kam einen Tag zu spät. Wirklich enttäuschend.
↳ Reply from Help Scout
You are right that the description was wrong. The listing said solid silver and the item is plated. The page has been corrected and every order on that line is being refunded in full. — Elena, Buying Kind regards, Joe