Reranfo
SingaporeThey have earned the renewal
The API replaced three spreadsheets and a weekly meeting. They have earned the rnewal.
Help Scout reviews
Overall rating
Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Help Scout
Provided by Help Scout
Help Scout offers tools for product and support teams.
- Website
- helpscout.com
- Category
- Software & SaaS
- Replies
- 22 public replies
Reviews 73
SingaporeKavusfecor
United StatesGenuinely a partner
Support answers in under an hour during business hours, and the person who answers has access to our account history. The technical audit lets me schedule a report to a distribution list, which has removed a standing job from my week. Genuinely a partner.
booklover_g
United KingdomOur team actually likes using it
The implementation consultant knew our industry & corrected two assumptions we had been working from for years. They ran a training session for our content team and sent the recording and a written summary afterwards. The billing portal has an audit log, so I can see who changed a setting and when. Recommended to two peers already. Our team actually likes using it.
giulia.gallo
Italyeasy to justify to finance
Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. The reporting dashboard lets me schedule a report to a distribution list, which has removed a standing job from my week. The technical audit has an audit log, so I can see who changed a setting and when. Easy to justify to finance.
grumpygran
United StatesOur team actually likes using it
They flagged a tracking problem on our side that had been costing us data for months & fixed it without charging. They told us in the first call that two of the services we had asked for would not help us, and said why. Reporting arrives on the second working day of the month, every month, without a reminder. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. Our team actually likes using it.
↳ Reply from Help Scout
Glad the sizing worked out first time. That is the part we work hardest on. - Tom
Veronika
CzechiaKáva jak má být
Zrna čerstvá, datum pražení před týdnem, sáček s ventilkem. Po otevření voní celý byt.
B. Němec
CzechiaThe platform is good but onboarding took 12…
The platform is good but onboarding took 12 rather than the two weeks promised in the pitch. The integration took our developers 10 because two of the documented fields had been renamed. The API works but it is rate limited tightly and the documentation is thin on pagination. Renewed, with a conversation first.
ruby-thompson
AustraliaHappy to be a reference
When their platform had an outage they posted a status update within minutes and a full write-up in 12. We cancelled a second product mid-term and they prorated the refund without an argument. They ran a training session for our content team and sent the recording and a written summary afterwards. They have added features in response to our requests twice, and told us no, with a reason, three times. Happy to be a reference.
Lucie Němec
CzechiaUšlo to
Rychlé doručení, ale zboží vypadá jinak než na fotkách. Není špatné, jen to není ono.
↳ Reply from Help Scout
Sorry about the oversized box. We have added two smaller box sizes since you ordered. Regards, Rosie
lonofo_x
Indiawould onboard with them again tomorrow
They flagged a tracking problem on our side that had been costing us data for months & fixed it without chargig. The account manager is the only tool in our stack thaat nobody on the team complains about. The account manager caught a competitor's pricing change before our commercial team did. Would onboard with them again tomorrow.