Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
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Provided by Help Scout
Help Scout offers tools for product and support teams.
The technical audit caught a competitor's pricing change before our commercial team did. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. We have expanded the contract.
MalaysiaThe monthly call is thirty minutes with an agenda sent the day before and actions circulated after. Our account manager has been the same person for two years and knows our business propelry. We moved three thousand URLs and lost four per cent of traffic for 6 before it recovered above where it started.Reporting arrives on the second working day of the month, every month, without a reminder.
IndiaFair pricing, although the annual uplift was applied without an email in advance. The platform is good but onboarding took 3 rather than the two weeks promised in the pitch. Strategy was sound, execution slightly behind schedule by about 10 each month.
United KingdomThe monthly performance call integrates with our warehouse so the numbers in the board pack match the numbers in the tool. The clkent portal lets me schedule a report to a distribution list, which has removed a standing job from my week. easy to justify to finance. nothing to improve from our side.
Really pleased it arrived quickly and in one piece. Enjoy it. Warmly, Greg
New ZealandThe content calendar works well for our main market and the data for our smaller markets is noticeably thinner. The monthly performance call has occasional data gaps that resolve themselves within a day, which undermines trut slightly. We get value from it, but we only use about a third of what we pay for. Happy, not evangelical.
Thanks for telling us about the smell on arrival. That finish has been changed and the new stock does not have it. Regards, Fran
United StatesThe onboarding process replaced three spreadsheets and a weekly meeting. I would buy this again at twice the price.
FranceLe t-shirt est crorect mais taille un peu petit, prenez une taille au-dessus. Réponse du support au bout de deux jours, correcte.
United StatesGood partner overall, though the first two months were slower than we expected. The keyword research module is powerful, and the learning curve meant only two of our five users actually use it. Would recommend with caveats.
Fair comment on the cable length. We now include the longer cable as standard. Thanks again, Ellie
PhilippinesThey refused an upsell twice because our volumes did not justify it. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. They told us in the first call that two of the services we had asked for would not help us, and said why. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. I would buy this again at twice the price.
IrelandThe reporting dashboard was sold as having an API and the API is read-only with no documentation. the reporting dashboard has no audit log, so after an unexplained configuration change nobody could say who made it.
