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Make reviews

4.3 · 97 verified reviews Software & SaaS make.com

Overall rating

Make is rated 4.3 out of 5 from 97 reviews by buyers who ordered from make.com.

68% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Make

Provided by Make

Make offers workflow and automation software.

Website
make.com
Category
Software & SaaS
Replies
26 public replies

Reviews 97

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Showing 11–20 of 97
bjohnson
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

billing is an single invoice…

The strategy document was specific to us, named our actual competitors, and did not read like a template. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not.

wonkyplumber920
Canada CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The client portal does what we need, although…

The client portal does what we need, although building a custom view takes more clicks than it should. Strategy was sound, execution slightly behind schedule by about 8 eaach month.

↳ Reply from Make

Sorry it took three emails. We have added a second person to the inbox in the mornings, which was the bottleneck. Thanks again, Rosie

wayne.king
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

the onboarding process handles our…

We cancelled a second product mid-term and they prorated the refund without an argument. The onboarding process is the only tool in our stack that nobody on the team complains about. The onboarding process handles our six markets in one view with language and currency correct in each.

sandra_hughes
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Support answers in under an…

The monthly call is thirty minutes w/ an agenda sent the day before and actions circulated after. Support answers in under an hour during business hours, and the person who answers has access to our account history.

rgarcia
Spain Spain
Review provided after order fulfillment

Worth the retainer

Our account manager has been the same person for two years and knows our business properly. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. They ran a training session for our content team and sent the recording and a written smumary afterwards. Worth the retainer.

↳ Reply from Make

Really glad the delivery window held. Our drivers deserve the credit there. Kind regards, Dan

Mads C.
Denmark DenmarkVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

the campaign strategy document has never lost…

The campaign strategy document has never lost data, neevr surprised us with a price rise, and never needed a workaround. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging.

sandra1998
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

good partner, slow outside scope

Good communication during the project and almost none between projects. The content calendar is powerful and the learning curve meant only two of our five users actually use it.

ianpatel27
United Kingdom United Kingdom
Review provided after order fulfillment

Reporting arrives on the second…

We moved three thousand URLs and lost four per cent of traffic for 4 before it recovered above where it started. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Reporting arrives on the secound working day of the month, every month, without a reminder.

Gianluca G.
Italy ItalyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Divano bellissimo

Ero titubante nel comprare un divano online, ma è stata una bella sorpresa. Il montaggio è semplice, in due ci abbiamo messo mezz'ora. Il tessuto è morbido e il colore identico alle foto. La consenga è avvenuta nel giorno concordaato e i trasportatori l'hanno portato fin dentro il soggiorno. Dopo un mese la seduta non si è per niente abbassata. Davvero soddisfatti, lo consiglio a chi ha la stessa paura che avevo io.

Giulia Schmid
Switzerland SwitzerlandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

improving, still gaps

pleased overall but we had to chase the first report and it arrived 3 late. support is knowledgeable and only available in one time zone which hurts our US team. the monthly call is useful when it happens and has been rescheduled four times.