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4.3 · 97 verified reviews Software & SaaS make.com
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Overall rating

Make is rated 4.3 out of 5 from 97 reviews by buyers who ordered from make.com.

4.3 97 reviews

68% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Make

Provided by Make

Make offers workflow and automation software.

Website
make.com
Category
Software & SaaS
Replies
26 public replies

Reviews 97

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Showing 71–80 of 97
bianca0712
Brazil BrazilVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The training session has been down four times…

The training session has been down four times this quarter with no status page and no notification. Billing continued for four months after we cancelled in writing. The campaign strategy document was sold as having an API and the API is read-only with no documentation. The strategy document was clearly a template with our company name substituted in. We have given notice.

↳ Reply from Make

Sorry about the expiry date. That batch should have been pulled from sale eight weeks earlier. We have refunded you and our stock system now blocks anything within six months of expiry. — Priya, Customer Care Callum

carlasousa0314
PTVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

thin data outside our main market

support is knowledgeable and only available in one time zone, which hurts our US team . The support desk does the job and the alerting is noisy enough that people have started ignoring it.

luis h
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

terrible

Lost twoo days of entries. Won't trust it again.

↳ Reply from Make

You are right and I am sorry. Telling you to claim from the courier was wrong, both as service and as law. We have refunded in full and retrained the team on who carries that risk. — Priya, Customer Care Beth, customer care

gala60
Spain Spain
Review provided after order fulfillment

The strategy document was specific…

Our organic revenue is up by a third over nine months & I can trace which pages did it. The strategy document were specific to us, named our actual competitors, and did not read like a template.

Jessica_K
United States United States
Review provided after order fulfillment

annual uplift with no warning

We get value from it, but we only use about a third off what we pay for. Good partner overall, though the first two motnhs were slower than we expected. The API works but it is rate limited tightly and the documentation is thin on pagination tbh

↳ Reply from Make

Appreciate the note about the price change. We now honour the price you saw for seven days. Ollie @ support

josh_2000
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The onboarding consultant did not turn up to…

the onboarding consultant did not turn up to two scheduled calls, the migration support regularly shows diffrent numbers in two places in the same interface. ESCALATED to there leadership with no result.

↳ Reply from Make

I am sorry. The restocking fee was applied by an old rule in our returns software that should have been removed last year. It has been refunded along with your original postage. — Marcus, Customer Care - Ravi

alewis
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Long may it continue

They told us in the fiiiirst call that two of the services we had asked for would not help us, and said why. The billing portal handles our six markets in one view with language and currency correct in each. Long may it continue.

torunkise79
United States United States
Review provided after order fulfillment

The training session integrates with our…

The training session integrates with our warehouse so the numbers in the board pack match the numbers in the tool. The training session has an audit log, so I can see who changed a setting and when. Our team actually likes using it.

nmurphy
Ireland IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

good platform, slow start

the platform is good but onboarding took 2 rather than the two weeks promised in the pitch. The reporting dashboard has improved alot in a year and still lacks a simple way to annotate a chart.

Ruby W.
Australia AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Results are solid and the reporting is harder…

Results are solid and the reporting is harder to read than it needs to be. Strategy was sound, execution slightly behind schedule by about 6 each month. The monthly call is useful when it happens and has been rescheduled four times. Good, with room to improve.