New ZealandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Would onboard with them again tomorrow
Our account manager has been the same person for two years and knows our business properly. Support answers in under an hour during business hours, and the person who answers has access to our account history. Would onboard with them again tomorrow.
TN
teacher.nadine
SwitzerlandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The API is documented with…
We cancelled a second product mid-term and they PRORATED the refund without an argument. The API is documented with working examples and the rate limits are published rather than discovered.
AF
Anthony F
FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
taille un peu juste
La qualité eeest là, en revanche la taille taille petit et il faut prendre une taille au-dessus.
↳ Reply from Make
Dear Anthony, Sorry the suction failed on a textured table. We now say so on the product page rather than claiming it works everywhere.
AP
alfie.palmer
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Our account manger has been…
We cancelled an second product mid-term and they prorated the refund without an argument . Our account manager has been the same person for two years and knows our business properly.
RJ
rjprqte
Canada
Review provided after order fulfillment
The monthly performance call handles our six…
The monthly performance call handles our six markets in one view with language and currency correct in each. Onboarding took eleven days from contract to first report, and they did the data migration themselves.
AS
anon_s
Spain
Review provided after order fulfillment
The API replaced three spreadsheets and a…
The API replaced three spreadsheets and a weekly meeting. Long may it continue.
NS
nicole.schulz
GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The support desk has sensible…
Escalation went to a named engineer rather than a queue, and the fix shipped the same week. The campaign strategy document caught a competitor's pricing change before our commercial team did. Our organic revenue is up by a third over nine months and I can trace which pages did it. The support desk has sensible defaults, so it was useful on day one rather than after a quarter of configuration.
MI
minna744
FinlandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
powerful, clunky interface
No complaints about the work, but the invoices arrive with line items that do not match the contract wording. The account manager has improved a lot in a year and still lacks a simple way to annotate a chart.
↳ Reply from Make
Sorry about the oversized box. We have added two smaller box sizes since you ordered.
Callum and the team
NE
NeonMoth
United Kingdom
Review provided after order fulfillment
Nothing to improve from our side
They refused an upsell twice because our volumes did not justify it. When their platform had an outage they posted a status update within minutes and a full write-up in 9. Nothing to improve from our side.
↳ Reply from Make
Thank you. We would rather talk someone out of the wrong product than process a return.
Ravi @ support
LM
Louis M
France
Review provided after order fulfillment
Rare to be able to…
Reporting arrives on the second working day of the month, every month, without a reminder. The API has an audit log, so I can see who changed a setting and when. The analytics integration handles our six markets in one view with language and currency correct in each. Rare to be able to say that about a supplier.
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