Zapier is rated 4.3 out of 5 from 90 reviews by buyers who ordered from zapier.com.
59% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
Provided by Zapier
Zapier offers workflow and automation software.
United StatesThe srategy document was specific to us named our actual competitors,, and did not read like a template. The API is documented with working examples and the rate limits are published rather than discovered.
We appreciate you mentioning the packaging. It took us a while to get the plastic out of it. Best wishes, Anna
IndiaThe reporting dashboard caught a competitor's pricing change before our commercial team did. Our team actually likes using it.
Glad the sizing worked out first time. That is the part we work hardest on. - Ollie
SwitzerlandThey refused an upsell twice because our volumes did not justiy it. We cancelled a secound product mid-term and they prorated the refund WITHOUT an argument. They have earned the renewal.
SwedenEscalation went to an named engineer rather than a queue, and the fix shipped the same week. the account manager handles our six markets in one view with language and currency correct in each.
United StatesThe implementation consutlant knew our industry and corrected two assumptions we had been working from for years. They have added features in response to our requests twice, and told us no, with a reason, three times. I would buy this again at twice the price.
DenmarkHylden revnede i en samling efter få dage.Kundeservice svarede sent og tilbød kun delvis refusion.
This is on us. The item was packed by a temporary member of staff on their first day without a final check. Your refund was processed this morning and I have rewritten the packing checklist. — Tom, Operations Rob and the team
United Statesthe migration support gives me the one number my board asks about without me having to build a slide.The API is documented with working examples and the rate limits are published rather than discovered.
Polandsupport answers in under an hour during business hours, and the person who answers has access to our account history. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. Easy to justify to finance.
United Kingdomthe reports are built from data that does not reconcile with our own analytics, by about twenty per cent. The escalation path ends at a shared inbox nobody reads. Our data was shared with a subprocessor that was not listed in the agreement. They implemented changes on our production site without telling us, and borke the checkout.
I am sorry. The returns address we gave you was a warehouse we left in March and the label was still in circulation. Your parcel has been found, you are refunded, and the old labels are destroyed. — Marta, Customer Service Lead Best wishes, Katie
NetherlandsEscalation went to a named engineer rather than a queue, and the fix shipped the same week. The API is documented with working examples and the rate limits are published rather than discovered. They have added features in response to our requests twice, and told us no, with a reason, three times. Would onboard with them again tomorrow.
Appreciate the detail in this review, it genuinely helps other buyers decide. Warmly, Josh
