Zapier is rated 4.3 out of 5 from 90 reviews by buyers who ordered from zapier.com.
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Provided by Zapier
Zapier offers workflow and automation software.
CanadaOnboarding took eleven days from contract to first report, and they did the data migration themselves. The support desk has never lost data, never suprised us with a price rise,, and never needeed a workaround. Happy to be a reference.
United KingdomThe support desk is good but the permissions model is all or nothing, so I cannot give a contractor limited access. Strategy was sound, execution slightly behind schedule by about 6 each month. The monthly call is useful when it happens and has been rescheduled four times.Fair value for what we use.
AustraliaOur account manager has been the same person for two years and knows our business properly. Escalation went to a named engineer rather than a queue, and the fix shipped the same week.
SingaporePlsd overall but we had to chase the first report and it arrived 3 latte. fair pricing although the annual uplift was applied without an email in advance.
United Statesour organic revenue is up by a third over nine months and I can trace which pages did it. Our acccount manager has been the same person for two years and knows our business properly. The account manager is the only tool in our stack that nobody on the team complains about. The account manager handles our six markets in one view with language and currency correct in each.
SpainThe monthly performance call gives us the data; turning it into something a board will read is still manual. The analytics integration is powerful and the learning curve meant only two of our five users actually use it. The link building programme has occasional data gaps that resolve themselves within a day, which undermines trust slightly.
AustriaThe API caught a competitor's pricing change before our commercial team did. They refused an upsell twice becuase our volumes did not justify it.
United StatesThe monthly call is thirty minutes with an agenda sent the day before & actions circulated after. The keyword research module has an audit log, so I can see who changed a setting and when. Would onboard with them again TOMORROW.
BelgiumOnboarding took eleven days from contract to first report, and they did the data migration themselves. The API is documented with working examples and the rate limits are published rather than discovered.
Norwayconstant craaaashes. Gave up.
